Delete your Fluorgan account

In-app path

Sign in and open Settings, then Privacy & Data. The deletion action is in the Account area and requires recent identity verification plus explicit confirmation.

If you cannot access the account

Contact support. We will need to verify that you control the account before acting on an account-deletion request without a session.

What is deleted

The Fluorgan workflow removes account-associated data through an explicit allowlist.

• Profile fields, decks, cards, card memory, review history, goals, planning records, imports, PDFs, media metadata, support tickets, preferences, and optional consent records are in scope.
• You start the request; Fluorgan identifies and removes the account data covered by the deletion process.

Identity and safety checks

Deletion is easy to find, but protected from accidental or unauthorized use.

• Email/password accounts must confirm the current password.
• OAuth accounts must have a recent sign-in; otherwise sign in again before trying.
• You must type the account email and confirm that the action is permanent.

Records that may remain

Some records may remain when there is a valid reason to retain them, subject to legal review.

• A minimal record of the request may be kept to show that it was handled and prevent duplicate processing.
• Billing, tax, fraud, dispute, or security records may require retention; the periods and legal grounds still need confirmation.

Subscriptions and billing

Account deletion cannot leave an active subscription silently charging.

• If you have an active subscription, you will need to cancel it before completing account deletion.
• Use the billing portal in Settings to cancel a subscription first. Refunds remain a separate process.

Other privacy requests

You can export your data in Settings. For other privacy requests, use support after signing in.

• Do not send passwords, full card numbers, or excessive documents to support.
• Requests without a signed-in session require identity verification.