Support
Find the right path to solve your question.
Use this page to reach the right guide, account area, or real support flow. Tickets are sent by authenticated users inside the app, with allowed technical diagnostics and no attachments.
Start or use the product
For account creation, first material, and first review, start with the getting started guide.
Start or use the productCreate or import
Use the Anki import and better cards guides when the issue is preparing material.
Create or importReview and Today
If the question is what to review now, queue, optional, or completed, read Understand Today before opening a ticket.
Review and TodayMetrics and progress
To interpret retention, low evidence, coverage, and forecast, use the progress guide and metric pages.
Metrics and progressAccount and access
Login or access problems go through the authentication route. Do not send a password, token, or recovery code in a message.
Account and accessPlan and billing
For price and purchase, see Pricing. For cancellation and refunds, consult the published legal policy.
Plan and billingPrivacy and data
Use the Privacy Policy and Terms to understand data handling, rights, and responsibilities.
Privacy and dataTechnical issue
If a guide does not solve it, sign in and send a request through the authenticated flow. The form shows allowed diagnostics first.